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THE 6-PAGE MEMO: WHAT I LEARNED FROM AMAZON
“What did you learn at school today?” My dad used to ask me that almost every night at dinner. My responses varied from, “Nothing” to “Today, we dissected an earthworm, and I learned that it has like...
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Who is Number One?
At Signature HealthCARE, our caregivers are #1 . . . because the people we serve are #1. Who is #1? It’s the “chicken or egg” question that companies struggle with: “Who comes first, our customers or...
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Are YOU a Leader as Teacher?
It was 10 p.m. and he was still going strong. What fascinated me was there wasn’t a sleepy eye in the room, and this was the fourth night of our CEO class. ———- Who was teaching this late at night? It...
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CNAs are Unusual Blessings
I picked up the phone after I accepted my job offer and told my mom, “Guess what, Mom, I’m going to become a CNA!” My mom, Ruby, was a CNA for most of her career. I remember her working third shift and...
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Servant Leadership by Example
Management expert and author Ken Blanchard says, “Servant-leadership is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that...
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Learning: It’s All About Execution
I have an amazing job. As the Chief Learning Officer at Signature HealthCARE, I get to see our stakeholders (employees) learn and grow, every day. What I really enjoy watching is how some people...
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